Client	Aftersales Division of a Fortune 500 Automotive Manufacturer
Issue	Due to downsizing and cost cutting initiatives, it was determined to outsource the supplier order management department for international suppliers with direct shipments and supplier-controlled FOB points in North America.
Scope	Walker International Transportation, LLC, was contracted, under the Supply Chain Integration services, to drive supplier compliance and part availability according to customer demand and to reduce excess inventory.

Solutions

Order Management Forecasted Orders Expedite Orders Maintain supplier compliance communication channels (i.e. shipping performance, EDI capability, etc.) Monitor inventory availability Define and manage measurable supplier performance indicators Implement track and trace tools to provide in-transit visibility Create and manage supplier database Track active supplier/part contract levels Record supplier profiles Provide single point of contact for suppliers and customer

Results

100% completion of short lead time order entry Decreased Critical Customer orders by 50% and maintained status for over 12 month period Automated the distribution of non-EDI supplier schedules to driven efficiency into the supply chain Maintained part point of sale availability above customer target for past 24 months New business awarded for different aspects of supply chain management (domestic suppliers, troubled suppliers, special projects) Processes defined and documented Metrics provide measurable performance indicators New business awarded for more different aspects of supply chain management (domestic suppliers, special projects) Documented customer satisfaction